Shipping policy

6.  DELIVERY

6.1. Your order will be delivered to the delivery address you selected when placing your order.

6.2.  We aim to deliver your order as soon as possible. The expected delivery time is 1-3 working days or 3-5 working days for Delery outside the Danish border. However, products on order or products that are out of stock may have a longer delivery time. You may also find that during particularly busy periods, we may have a longer expected delivery time for specific products.

6.3. You can choose between the following delivery methods:

- Home delivery
- Parcel Shop

Please note that some of the delivery methods are not available for certain addresses and time intervals. Only the delivery methods that you can choose for your delivery address will be visible when you complete your order. We reserve the right to deliver to a different place than the one selected if the place of delivery you have selected is full. If so, we will deliver your order to a place of delivery selected by the carrier.

6.4. We only deliver to the following countries: Member countries of the European Union

6.5. If we do not have all the products you ordered in stock, we may send you the products we have in stock first. Once we have the products you need in stock, we will send them to you. We may therefore send your order in several stages.

6.6.  We bear the risk of your product(s) until delivery.

7.  RIGHT OF WITHDRAWAL

7.1.  In general

7.1.1. If you are a consumer, you can withdraw from your purchase within 14 days without providing any reason.

7.1.2. The deadline expires 14 days from the day when you or another person designated by you (not the carrier) receive the product (physical possession).

7.1.3. If you have ordered several products in the same order, but we have not been able to deliver these products to you at the same time (in the same order), the deadline for these products will expire 14 days after the day when you receive the last product (physical possession). If multiple products have been ordered in the same order, but the products are delivered individually, the deadline expires 14 days after the day when you or a third party designated by you (not the carrier) receive the last product (physical possession).

7.1.4.  If you have ordered a product consisting of several lots or parts, the deadline expires 14 days after the day when you receive the last lot or part of the product (physical possession).

7.1.5. In order to exercise your right of withdrawal, you must notify Us of your intention to do so in an unambiguous statement (in a clear and unambiguous manner) – for example by email or in a letter. You can also use our standard withdrawal form.

7.1.6. You have complied with the deadline if you send us a notice that you want to exercise your right of withdrawal before expiry of the deadline for withdrawal.

7.2.  What happens when you exercise your right of withdrawal?

7.2.1. If you exercise your right of withdrawal, we will refund your payment without undue delay and in any case at the latest 14 days after the date when we have received your withdrawal request.

7.2.2. However, if you have selected a different delivery method than our standard delivery service, we will only return the part of the delivery costs that represents our standard delivery fee.

7.2.3. We will refund your payment using the same payment method as used for your purchase, unless you have explicitly accepted another form of refund (e.g. a credit voucher).

7.2.4. You will not be charged any fees in connection with the refund.

7.2.5. You must return the product to Us without undue delay and no later than 14 days from the date when you have notified Us that you want to exercise your right of withdrawal. You have complied with the deadline if you return the product before the 14 days have expired.

7.2.6. You must pay your own costs associated with the return of the product (including shipping). We may withhold your refund until we have received the product or you have provided proof of your return of the product – whichever is the earliest.

7.2.7. You can read more about how to return the product in the "Returns" section.

7.3. Custom-made products – the right of withdrawal does not apply

7.3.1. The right of withdrawal does not apply for custom-made products or products with a clear personal touch (for instance products with engraving, embroidery and similar).